Liability and Disputes
Liability for unauthorized purchases:
The University does not assume any liability for purchases made from a lost or stolen
card.
Disputed Account charges:
If you believe your Account has been charged in error, you must contact the Financial
Services office within 60 days after the date of the questioned transaction(s). Unchallenged
transactions more than 60 days old are deemed valid.
Reporting Disputed Account charges:
In order to investigate disputed charges, the following information must be provided
to the Financial Services office: your name, campus identification number (or 9 digit
card number), place, and the approximate day and time, of the charge.
Investigation of disputed charges:
The Financial Services office will make every effort to notify you of the results
of its investigation within 10 business days from the date when you first reported
the disputed charge (s). If it is determined that an error has occurred, your Account
will be credited.