Maintenance & Internet

Housing Maintenance & Work Orders

If you have a maintenance request, you will need submit a work order through the Cal Maritime MetaBIM system. This system tracks all work orders throughout the university, and allows the various facilities teams to address the issue based on the criteria submitted.

If you have an emergency, please call the Residence Life Office, the RHO on call, or your assigned RHO to inform them of the issue so it can be addressed immediately. 

While Residence Life does not oversee the University Facilities Management Department or Corporation Housing Operations, we do work closely with both teams to ensure information regarding maintenance related items is communicated with the residents. 

In most all cases, work orders are handled according to priority, with non-critical requests being handled in the order in which they are received. In general, most work orders take 48-72 hours to address. Please note, work orders which are made late in the day or on weekends may not receive attention until the following workday. If your work order has not been addressed, or an update hasn't been given in the specific time, please reach out to your RLC for follow-up. 

Please be as detailed as possible in your work order and include items such as how long the issue has been present, the specific location in the room/building, and any other relevant information to expedite the repair process. 

Information Technology (IT)

The Information Technology Help Desk at Cal Maritime provides assistance to all students, faculty, and staff. It provides support for all University-owned equipment and software, networking, and the use of computer-related technology.

Have additional questions or need IT support? Find their contact info below: 

Email: helpdesk@csum.edu. Your request will automatically be entered into the Help Desk ticketing system and you will receive confirmation via email. 

Phone: (707) 654-1048

Location: Navigator 202 - Monday through Friday, 8:30 AM to 5:00 PM