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TRACK-IT!

August 2012

Ø  Effective August 20, 2012, Track-IT! our new IT Support Center System will be used to track all of your Information Technology support needs.

Ø  All HelpDesk, PeopleSoft, Telecommunication Tickets and IT Project and Service Requests will all be tracked in Track-IT!

Ø  If you send an email to the HelpDesk or PeopleSoft tickets, it will automatically send you an email with the URL to file a ticket with Track-IT!  

Ø  If you do not have access to a computer or have any questions, you can call the HelpDesk at (707) 654-1048 and we will file a ticket on your behalf. 

Ø  If you are off campus, you can always send a ticket to itsupport@csum.edu and the IT Support Staff will assist in generating the ticket.

track-it! FAQ's:

<Click here for FAQ's>

PREVIEW OF TRACK-IT!:

Preview of Track-IT!

Quick Reference Video

Quick Reference Document


We welcome your comments and suggestions for future enhancements.

digital approvals:

All system access requests that require paperwork can be scanned and attached to the ticket. The appropriate manager can approve it online. A link with all the available forms will be provided in Track-IT!

KNOWLEDGEBASE:

A knowledgebase is available for the users to search for resolutions to common issues. For example: how to map drives, reset passwords, connect to a printer, etc.

track-it! survey

IT is making every effort to provide quality service to our customers.  Once a ticket is closed, you will be sent a survey. We appreciate and encourage your feedback.

Please click on this link to preview a sample:

http://cma-supportweb.ad.csum.edu/TI10survey/?WO_NUM=131&SurveyID=1