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FAQ - Accounts and Passwords

Q: I forgot my password.  How do I get it reset?

A: In an event you have forgotten your windows password  please go to the link below. We have recently launched our new Password Reset Tool which will give you the ability to reset your password using your mobile device, an external email address or answering few  questions.

Please go to https://password.csum.edu to enroll in  this program.

In an effort to help you enroll in this new Password Reset Tool. Please see the videos.

https://www.dropbox.com/s/fo9juipa4x3rgar/Portal_Guard_Config.mp4?dl=0     (No Sound)

https://www.dropbox.com/s/9agdszqzl08y2lg/PG_password_change.mp4?dl=0      (No Sound)

Please remember to use Academic domain name before your username. If you are a Cadet. Please remember to use Maritime domain name before your username. If you are a Faculty or Staff.

Ex: Domain \ Username:



Password: Network Password

This new way of logging will enhance your login experience, enable you to have control of your user account, and help protect your identity. You can use this tool to change your password or to unlock your account.

The new solution is in place now, please make sure you have reviewed the video and are prepared to enroll now. The new tool can also be accessed from our website's portal login "Forgot Password" link.

https://www.dropbox.com/s/d3jggh55xeogqhw/Screenshot%202016-03-10%2016.44.59.png?dl=0sk during business hours so the Network Operations Staff can verify information to reset the password.

Q: How often must I change my password?

A:  The system forces faculty and staff to change their passwords 90 days after the last time they changed their password.  Students are required to change their passwords at least once a year.

Q: I've heard that you are not supposed to write your passwords down.  How can I remember so many of them?

A:  Several suggestions may be found in the Accounts & Passwords section of this website.

Q:  Who do I see about problems with my password or account?

A:  Individuals on campus should drop by or call the It Support Center.  Crew onboard the ship during cruise should see the IT staff support member.

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