Work Order Requests
Work order requests are for maintenance services as defined by The CSU system. Maintenance services are defined as basic, recurring work necessary to maintain the campus facilities in good repair and in satisfactory operation. These services include maintaining, operating, and repairing utility and building systems, such as electrical systems, water, gas, heat, ventilation, plumbing, sewage collection, and elevators plus any equipment attached to these systems. It also includes maintaining and repairing the basic components of the campus buildings and environs such as foundations, walls, roofs, stairs, ceilings, floors, doors, windows, hardware, turf, sidewalks, streets, and ancillary facilities or equipment. The CSU system classifies the equipment that Facilities Management maintains as Group I Equipment. An individual requesting services is asked to provide the following information for any work order request:
- Detailed Location of Problem/Request
- Detailed Decription of Work Requested
- The Requester's Name, Telephone Number, Department
Types of Work Order Requests
Any disaster, unusual occurrence, utility malfunction or equipment failure which presents an imminent danger to life, health or property is an emergency and should be reported immediately to Facilities Management & Services at ext. 1120, or after hours to the campus Public Safety Department at ext. 1111 by phone. Services that need immediate attention, for example broken windows or rooms too warm or cold, should also be reported by phoning Facilities at ext.1120.
Maintenance services for simple failures of broken or malfunctioning equipment for which Facilities Management is responsible but pose no imminent danger should be reported by submitting a Web Link Request (link to request).
Priority of Work- Maintenance work takes priority over non-maintenance work. Maintenance work is prioritized as follows:
Priority 1. Emergency Repairs
Priority 2. Other Repairs
Priority 3. Maintenance Services
Work Order requests for services are typically made through the Facilities Customer Service Desk and can requested via phone, email or generated directly online through the Corrigo web-based Maintenance Management System http://csum.corrigo.com/.
* For detailed information on how to set-up your Corrigo account, please contact the Facilities Customer Service Desk at ext.1120.