IT Support Schedule

The IT Support team has undergone changes to provide improved support in three key areas:

1. A consistent support schedule to meet faculty, staff and student IT support needs
2. A designated time period to provide in-person assistance at the IT Help Desk (located at the first floor classroom building)
3. A process for handling IT-related emergencies outside of normal business hours

To address these three key areas, the following will be in place beginning Monday, November 29, 2010:

1. Monday-Thursdays: IT Support hours between 8-5.30 PM with open door in-person assistance between 11-2 PM.
2. Fridays: IT Support hours between 9-5.30 PM.
3. Emergency IT support during non-business hours.

You may contact IT Support by sending an email to helpdesk@csum.edu or by calling extension 1048 (dial (707) 654-1048 from off-campus).  During non-business hours, IT Support may be contacted via Public Safety for EMERGENCIES ONLY at x1176 (dial 707-654-1176 from off-campus).

What constitutes an IT-related emergency?  An IT emergency consists of a complete, campus-wide outage of IT systems and services, including (but not limited to):

1. Complete outage of ALL email
2. Complete outage of file server access (e.g. Z drive and other shared drives)
3. Complete outage of Moodle (e.g., people cannot logon to Moodle)
4. Complete outage of Web portal site access